Laura brings more than 25 years of Medicare health plan experience to Medicare Compliance Solutions. She serves as a knowledgeable resource for clients in Medicare Advantage and Part D operations and compliance. Laura uses a hands-on approach when working with clients, providing custom or targeted solutions to meet their needs.
Prior to working as a consultant, Laura held various management positions with several Medicare Advantage organizations in the Los Angeles area including Director of Medicare Operational Compliance at Blue Shield of California. She provided leadership in the areas of enrollment, appeals and grievances for Part C and Part D, operational compliance, and internal audit
Her areas of expertise and focus include appeals and grievances, call center operations, developing policies and procedures and monitoring tools to ensure adherence to compliance requirements as well as best practices. . Laura also has experience with CMS audits during her time with Medicare Advantage organizations. She works with our clients to prepare for audits by conducting CMS audit trainings, mock webinars, and working with various operational areas that are required to provide an audit universe and samples during live CMS webinars