The Intrinsic Value of Sales Training

The Intrinsic Value of Sales Training By Jennifer Barros   Training cannot be emphasized enough. It is a crucial component to the organization’s development and success. With a strong training program, you are investing in your associates and everyone reaps the...

Part 2: The Validation Audit Process

Part 2: The Validation Audit Process By Michelle Ford In Part 1 of our Independent Validation Audit blog series we indicated that a validation audit is likely in your future if you have recently been audited by CMS. In Part 2 of this series we explain the validation...

Huddles for Success

Huddles for Success By Jennifer Barros   It is crunch time, the Medicare Annual Enrollment Period (AEP) is in full swing. Your materials are hitting the homes of your members and prospects, commercials are airing, and your sales and service lines are ringing. What do...

The Personal Touch

The Personal Touch By Jennifer Barros   Members are the most important factors in a successful health plan. Happy members are even better.  How are you generating satisfied members?  Providing a personal touch can transform their experience from adequate to superb....