The Intrinsic Value of Sales Training

The Intrinsic Value of Sales Training By Jennifer Barros   Training cannot be emphasized enough. It is a crucial component to the organization’s development and success. With a strong training program, you are investing in your associates and everyone reaps the...

Huddles for Success

Huddles for Success By Jennifer Barros   It is crunch time, the Medicare Annual Enrollment Period (AEP) is in full swing. Your materials are hitting the homes of your members and prospects, commercials are airing, and your sales and service lines are ringing. What do...

The Personal Touch

The Personal Touch By Jennifer Barros   Members are the most important factors in a successful health plan. Happy members are even better.  How are you generating satisfied members?  Providing a personal touch can transform their experience from adequate to superb....

Selling Medicare Advantage: Back to the Basics

Selling Medicare Advantage: Back to the Basics By Jennifer Barros The 2018 Medicare Annual Enrollment Period (AEP) is around the corner, which means sales and retention goals are on your mind.  Whether they are displayed on a fancy customer relationship management...

Trust + Value + Education = Consumer Engagement

Trust + Value + Education = Consumer Engagement By Jennifer Barros Building a multicultural consumer engagement program focused on both prospective and existing members can sound overwhelming, but it doesn’t have to be. What does ‘consumer engagement’ mean? Let’s...